Terms & Conditions – Sylaron Imports
These Terms & Conditions govern all purchases made on sylaronimports.com. By placing an order on this website, the customer automatically agrees to the applicable terms below. No checkbox or separate confirmation is required.
READY STOCK TERMS & CONDITIONS
1. Definition of Ready Stock
Ready Stock items are products physically available in Ghana and ready for immediate pickup or delivery after order confirmation.
2. Order Confirmation
All Ready Stock orders are processed only after successful payment confirmation. Unpaid orders may be cancelled automatically.
3. Pickup & Delivery Timeline
Customers must receive or pick up Ready Stock items within seven (7) days of order confirmation.
4. Failed Delivery or Unreachable Customers
- Items may be held temporarily
- Storage and handling charges may apply
- Orders may be cancelled after 7 days
5. No Refunds After Dispatch Attempt
Once a Ready Stock item has been dispatched or delivery attempted, refunds are not guaranteed. Refunds will not be issued for refusal to receive, change of mind, or incorrect contact details.
6. Inspection & Reporting
Items must be inspected immediately upon receipt. Any issues must be reported within 24 hours.
7. Returns & Exchanges
Returns or exchanges are accepted only if the item is defective or incorrect, unused, in original packaging, and approved by Sylaron Imports.
PRE-ORDER TERMS & CONDITIONS
1. Definition of Pre-Order
Pre-Order items are products not immediately available and ordered in advance pending arrival in Ghana.
2. Arrival Notification
Customers will be notified via phone call, SMS, WhatsApp, or email once pre-ordered items arrive and are ready for pickup or delivery.
3. Mandatory Pickup Period (7 Days)
Customers must pick up or arrange delivery within seven (7) calendar days of arrival notification, whether shipping fees are paid or unpaid.
4. Automatic Order Nullification
Failure to pick up or receive the item within 7 days constitutes refusal. The order will be automatically nullified, ownership of the item reverts to Sylaron Imports, and the customer forfeits all rights to the item. No refunds will be issued.
5. Recovery of Shipping & Warehouse Costs
Unclaimed Pre-Order items incur storage and logistics costs. Sylaron Imports reserves the right to resell or dispose of the item to recover these costs without further notice.
6. No Refunds on Arrived Pre-Orders
Once a Pre-Order item has arrived in Ghana, refunds are strictly not permitted under any circumstance.
7. Automatic Acceptance
By placing a Pre-Order on sylaronimports.com, the customer automatically agrees to these terms.
GENERAL TERMS
Sylaron Imports shall not be liable for delays or losses caused by third-party delivery services, customer unavailability, traffic, weather conditions, or force majeure events.
Sylaron Imports reserves the right to amend these Terms & Conditions at any time without prior notice.